Privacy Policy

Last updated: 19.06.2026

Ruth’s Reflexology respects your privacy and is committed to protecting your personal data.

This privacy policy explains how I collect, use and protect your information when you contact me or receive reflexology and massage treatments.

Ruth Lees-Brown (Ruth’s Reflexology) is the Data Controller for the personal information you provide.

What I Collect

When you contact me through my website, email, text or WhatsApp, I may collect:

• Your name
• Contact details
• Appointment and enquiry information

If you become a client, I also collect relevant health information and treatment notes to ensure your treatment is safe and appropriate. All client information is kept confidential.

How I Use Your Information

Your information is used to:

• Respond to enquiries
• Manage appointments
• Provide reflexology and massage treatments
• Assess suitability for treatment
• Keep appropriate client records
• Meet professional, insurance and legal requirements

Your personal data is never sold, shared for marketing purposes, or used for marketing without your permission.

Health Information

As a reflexologist and massage therapist, I may need to collect information about your health and wellbeing before and during treatments. This information is used only to provide safe and appropriate care and is treated as confidential.

Storage & Retention

Your information is stored securely and only accessed by me.

Enquiries are kept for up to 12 months.

Client records and treatment notes are kept for 7 years after your last appointment, or for as long as required by professional guidance, insurance or legal requirements.

Sharing Your Information

Your information is kept confidential and will only be shared if:

• Required by law
• Needed for insurance purposes
• Required for professional or safeguarding reasons
• You have given your permission

Website Cookies

My website may use cookies to help it function correctly and improve your browsing experience.

Your Rights

You have the right to request access to the personal information I hold about you, ask for corrections, and request deletion where applicable.

Complaints

If you have any concerns about how your personal information has been collected, stored or used, please contact me first so I can try to resolve the issue.

I will handle any concerns confidentially and aim to respond as soon as possible.

If you are not satisfied with my response, you have the right to contact the Information Commissioner’s Office (ICO)

Contact

Ruth Lees-Brown
Ruth’s Reflexology

Email: ruthsreflexology@gmail.com
Phone: 07766 02206